ANNOUNCING A NEW PARTNERSHIP FOR THE FUTURE

Dear Valued Clients,

We come to you today with both excitement and a touch of reflection as we announce a significant change for Poudre Valley Air. After much deliberation, we have made the difficult but necessary choice to sell our residential service department. This decision was not taken lightly, and it came after extensive consideration of where our strengths lie and how we can best serve our community.

Ultimately, we recognized that in order for Poudre Valley Air to flourish in its core strengths of new construction and commercial service, it was imperative to divest ourselves of our residential branch. This will allow us to focus our resources and expertise where they can have the greatest impact, ensuring that we continue to deliver the highest quality service to our clients.

In selecting a partner for this transition, we sought a company that not only shared our commitment to excellence but also demonstrated a deep understanding of the residential HVAC industry. We chose Lion Home Service as the ideal partner to carry on the legacy of exceptional service that Poudre Valley Air is known for.

We were particularly impressed by Lion Home Service's track record of outstanding customer service, as evidenced by their glowing Google reviews and impressive growth statistics. Their dedication to market specialization in residential work aligns perfectly with our vision for the future of Poudre Valley Air's residential clients.

Furthermore, we have witnessed firsthand Lion Home Service's commitment to giving back to the community through their involvement in various charitable initiatives and community events. This reinforced our belief that Lion Home Service is not only a leader in the industry but also a company that shares our values and commitment to making a positive impact in our local area.

As we embark on this new chapter, we want to assure you that our partnership with Lion Home Service does not mean an end to the personalized service and quality workmanship that you have come to expect from Poudre Valley Air. Jason Kraft and Bart Palmer, the General Managers of Poudre Valley Air and Lion Home Service respectively, will continue to work together in partnership to ensure that Poudre Valley Air clients receive the same level of care and attention they have always enjoyed.

Together, we are committed to ensuring a seamless transition and to providing you with continued excellence that you deserve. Thank you for your trust and support as we embark on this exciting journey together.

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Sincerely,

Poudre Valley Air

 

Poudre Valley Air Customer FAQs

Q:What will happen to Poudre Valley Air moving forward?

A: Going forward, Poudre Valley Air will continue to provide services for both commercial and new residential construction projects.

 

Q: How will this acquisition impact the quality of service?

A: It won't! The quality of service will remain unchanged. Poudre Valley Air selected Lion Home Service as their partner because we share their commitment to excellence and understand the residential HVAC industry. We will work together with Poudre Valley Air to ensure you continue to receive the same personalized service and quality workmanship that you've come to expect.

 

Q: What will happen to my outstanding membership agreement?

A: If we cannot reach an agreement regarding your membership, Poudre Valley Air will provide a refund, effective at the end of the original agreement. We will also be offering a complimentary 1-year Total Care Club membership. For any questions or concerns, please contact Samantha Moore.

 

Q: Which phone number should I call and what number will incoming calls come from?

A: For any inquiries or support, please call (970) 289-0830. Additionally, when we need to reach out to you, calls will also come from this number.

 

Q: What will happen to my warranty?

A: If you have any questions about your warranty, please give us a call. We are here to answer any of your questions and provide you with the information you need.

Need HVAC Service?

Contact the experts at Poudre Valley Air.

Call us at 970-663-2050!