“My husband & I awoke to 62° & our furnace not working. We called Poudre Valley Air at 9am & was informed a Technician would arrive TODAY between 10am-noon!! Nathan Y. arrived and promptly diagnosed the problem AND had the replacement part in his truck. We found Nathan to be extremely knowledgeable, friendly & helpful. He was very thorough in his assessment and in making certain that everything was safely working!! THANK YOU, PVA & NATHAN Y!!!”
“I am wanting to recognize Poudre Valley Air and Nathan Y., their Technician. My home was without heat. When I called PVA this morning, I was informed someone would be available in the next few hours. When Nathan arrived, he promptly diagnosed the problem & had a replacement part in his truck! Nathan is extremely knowledgeable in his field & also very friendly & helpful! Thank you, PVA!”
“It’s just before Christmas with sub-zero temps outside and no heat in the house! Dominik showed up prior to the time window promised and went straight to performing his troubleshooting steps.
He found a fault with the “low pressure switch” but said “they never go bad” and didn’t hesitate to start looking at all components connected to the switch throughout the inlet air and exhaust piping system. He soon found a wasp nest in the exhaust piping and removed everything he could without cutting open the piping.
Within 45 mins he had the heating system delivering heat to the house as expected. I stood with him throughout the process and he kept an open, friendly stream of conversation going with me about what he was doing and life in general.
From the moment he rang the doorbell until he departed he was polite, friendly, pleasant, professional, and he proved his competence. Dominik is my go to man for anything HVAC.
Thank you for a top-notch experience!
“Mario and Nathan were great and they explain things well and do a great job!”
“I got a call from the office asking if it was OK for the technician to come early (heck yes!). Nathan arrived and he was very friendly and interested. He got right to work and cleaned up after himself. He gave me confidence that my furnace was going to continue to provide for me and that was very important peace of mind. THANKS NATHAN.”
“Had Dominik service both our home and The Fox Acres Welcome Center in Red Feather Lakes. He was friendly, professional and knowledgeable about programing and servicing our heating systems. Thanks again Dominik!”
“Thanks Mario for explaining what you found and what you did to fix it, as well as a brief overview of how the equipment works and what I should be doing in the way of filters, preventing rodent access, and carbon monoxide detectors. Looking forward to a similar review in the Spring of 2023 for my air conditioner.”
“Mario was very knowledgeable and took the time to explain things to me. He was courteous and efficient. When I told him my hot water had black sediment in it, he suggested flushing the water heater. He noticed that the temperature was set too high and lowered it to save money. Excellent service.”
“Mario performed pre-winter maintenance on gas furnaces at our daughter’s house and our house today. Not withstanding the outstanding technical service, his customer service and personal care was top of the line! He is an excellent representative for Poudre Valley Air and will be our first request for our service needs in the future.”