“My heat pump failed on January 17, 2023. Recall that was just before the anticipated extremely cold weather. PVA installed a new air handler unit (the replacement was being shipped by truck from Wisconsin). My home is Totally electric and although I had to use Emergency Heat (which in Fort Collins is extremely expensive due to Time of Use pricing), I did have heat. All of the PVA employees were very understanding, polite and incredibly careful to avoid tracking snow or debris into my home. The replacement unit was installed on February 2, 2023.”

– Cookie C.