“To whom it may concern;
We had PVA install an air conditioner in our home several years back & you guys were awesome. We have been 100% satisfied. When we needed a new water heater, I didn't hesitate to call again for your service. Everything seemed fine until about a month & half ago when we noticed water leaking from the ceiling in our main floor bathroom. I called a plumber & upon inspection he found 2 different leaks coming from the water pipes that run into our upstairs bathroom shower. I mentioned that we recently had a water heater installed. The plumber asked to see the water heater & upon so asked who installed it. I told him who & he said anyone can put in a water heater but you should have a plumber do it so it is done correctly. He tested the water pressure with a PSI gauge & it was well over the normal range plus the needle was not holding steady. He immediately remarked that this is the reason for these leaks because there was no equalizing tank installed which keeps the water pressure within a safe limit. Besides paying for the plumber to install that tank, it cost us $600 to fix the leaks. He had to cut a hole in the bathroom ceiling & in the back of our upstairs linen closet to get to the pipes going into the shower. It's going to cost us another $600 to have a drywaller fix the hole in the ceiling. After all this, I started doing internet research & everything I found completely backed up what the plumber had told me about water heater installation. By not knowing to call a plumber in the first place, this ended up being a $1200 mistake for us. I wanted to reach out to you first so PVA has the fair chance to make this right with us. If not, I fully plan to share our experience with other unsuspecting homeowners so they don't make the same mistake we did.
– annmarie o.