“I had a service call and after trying to talk to someone about my dissatisfaction with the cost, I finally got a call from Will Winchester. He was very condescending and rude. His accusation that I wanted the company to go out of business, as well as other accusations was uncalled for and very disrespectful. I suggest you have him take some training in customer service communications.” – Carol K.
- Carol K.

“The team really goes the extra mile. I’m very impressed with their knowledge and willingness to work with the customer ensuring proper sizing and fit while keeping costs as low as possible. Also impressed with the care and workmanship during install. System runs great!!!”

– Rick M.

- Rick M.

“Had a pleasant experience with front office and especially Andy for an estimate to replace my 33 year old furnace. Expecting the same next week with the installation process and the technicians. They have been beyond courteous and professional – I highly recommend!”

– Jonathan K.

- Jonathan K.

“For years I’ve had a maintenance contract with Poudre Valley Air. In the fall a technician came to service our furnace. I had requested that she wear a mask but instead she wore a bandana that kept slipping off her face. I called today and talked to Morgan, the service coordinator, about renewing our maintenance contract. I also checked to make sure that the technician they would send to my house was vaccinated. Much to my surprise, it is clear that their technicians are not all vaccinated. There is absolutely no excuse for that. I couldn’t even get an assurance that they could send out a technician that would be vaccinated. Does anyone else know of other companies whose technicians are vaccinated?”

– Sue-Ellen J.

- Sue-Ellen J.

“I wanted to thank Poudre Valley Air and particularly Jaysen and Cory. Jaysen spend a lot of time reviewing the technical details of the system to help us pick the solution that would work best for us. We have an older house and the service team encountered a couple issues during installation. Cory did an excellent job of explaining those issues, discussing options and tradeoffs, and revising the design to accommodate the limitations encountered. We are delighted with the final result, the quality of work, and the folks that we were privileged to work with. I would highly recommend Poudre Valley Air.”

– Scott T.

- Scott T.

“Savannah came out to do maintenance on my furnace. She was professional, friendly and provided great service. She clearly explained the scope of her work and the state of my furnace. Savannah provided a pleasant experience and I would absolutely recommend her!”

– Lisa B.

- Lisa B.

“Interviewed 5 companies and PVA had best quality products at best price for us. Great sales experience with Rock Smith–so far, everything promised has been delivered. Techs arrived on time, and were respectful and organized. Huge thanks to Wyatt Winchester, Tyler Owen, and Dominik Rioz who did an expert, top quality installation. The system operation has been heavenly–had no idea how out of whack our old system was until we experienced this new set up. Getting ready to fire up the new a/c system and appreciate PVA's ongoing support to ensure all is operating as it should. You all are the best!! Thank you…”

– Leah B.

- Leah B.

Need HVAC Service?

Contact the experts at Poudre Valley Air.

Call us at 970-493-2050!